Casecrazeshop

At Case Craze Shop, your satisfaction is our top priority. We believe that every customer deserves to be happy with their purchase, and we strive to provide you with quality phone cases that not only meet but exceed your expectations. If for any reason you are not completely satisfied with your order, our Returns Policy is here to guide you through the process.

Return Window

We offer a 30-day return policy from the date of delivery. This means that if you receive your order and it doesn’t meet your expectations—whether it’s due to a defect, the wrong size, or simply not being what you envisioned—you have a full 30 days to initiate a return. We want you to feel confident in your purchase, and if it’s not quite right, we’re here to make it right!

Eligibility for Returns

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. If your phone case has been damaged, altered, or shows signs of use, it may not be eligible for a refund. Please ensure that all original tags and packaging are included in your return.

Initiating a Return

To start a return, simply reach out to our customer service team at [email protected]. We’ll guide you through the return process and provide you with a return authorization. After receiving the authorization, package your item securely and ship it back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We understand that sometimes a different style or size is needed. If you wish to exchange your phone case for another one, simply return the original item following the steps outlined above, and place a new order for the desired case. This ensures you receive exactly what you want!

Need Assistance?

If you have any questions or need further assistance regarding returns or exchanges, our dedicated customer service team is ready to help! Contact us at [email protected], and we will respond promptly to ensure your experience is seamless and satisfying.

Thank you for choosing Case Craze Shop! We appreciate your trust in us and are committed to ensuring you love your new phone case. Your satisfaction is what drives us to continue providing excellent products and customer service!